Clinical Care Coordinator (LPN/LVN)
Reports to: Clinical Supervisor
FLSA: Non-Exempt
Location: Remote (Continental US)
Before you apply, please read this carefully.
This is a high-volume, productivity-driven telephonic role. You will spend most of your day on back-to-back patient calls, like a clinical call center. Success requires comfort with structured, fast-paced outreach, consistent documentation while on calls, and meeting defined daily call and Care Event targets. If you are seeking a traditional nursing or case management role, this position may not be the right fit.
Day-to-Day Responsibilities:
This role is built around volume-based patient outreach. Here is a realistic picture of a typical day:
- Calls, calls, calls: You will be on the phone the majority of your 8-hour shift, working through a structured patient list and completing telephonic care encounters back-to-back.
- Rapid documentation: You will document each encounter in real time inside our EHR while on the call, not after. Speed and accuracy together are essential.
- Productivity targets: You are expected to complete 1.5 + Care Events (CEs) per hour post the two-month ramp-up period.
- Structured patient conversations: Calls follow a defined care coordination framework. You will assess patient needs, update care plans, coach on adherence, and schedule follow-ups efficiently and consistently across 2030+ patients per day.
- Minimal administrative variety: This is not a clinical environment with procedures, in-person assessments, or varied tasks. The work is focused, repetitive, and phone-based by design.
Who Thrives in This Role:
Candidates who have succeeded in this position typically come from environments like:
- Clinical call centers or telephone triage.
- High-volume care management programs.
- Remote chronic care management (CCM) or RPM roles.
You will do well here if you:
- Enjoy structured, goal-driven workdays with clear performance metrics.
- Can maintain energy and consistency across a full day of patient conversations.
- Adapt quickly to software platforms and can type while talking.
- Are motivated by measurable impact, knowing your calls directly affect patient outcomes.
- Are comfortable with performance feedback tied to call volume and CE completion rates.
Performance Expectations (Non-Negotiable):
Performance in this role is measured clearly and consistently:
- Days 0-60 (Ramp): 100 CEs in Month 1; 230 CEs cumulative by end of Month 2.
- Day 60+ (Steady State): Average 1.5 CEs per hour.
- Attendance: Full attendance is mandatory during the 1-week training period and the ramp-up phase. This is a structured program and missing training has significant downstream impact.
- Consequences: Failure to meet the 1.5 CE/hour metric for two consecutive months may result in disciplinary action including termination.
- These targets are not aspirational, they are the standard for this role across the team.
Required Qualifications:
- Active, clear LPN or LVN license (compact license required if available in your state).
- Licensed in your state of residence; must reside and work in the continental US.
- Minimum 2 years of clinical experience.
- Comfortable with EHR documentation and Microsoft Office (Teams, Outlook, Excel).
- Experience in telephonic care coordination, health coaching, or motivational interviewing is a strong plus.
Home Workspace Requirements:
Because this is a HIPAA-regulated, phone-based clinical role, your workspace must meet these standards before day one:
- Private, quiet space free from pets, children, and background noise during work hours.
- Wired, high-speed internet connection capable of supporting VoIP calls (Wi-Fi is not sufficient).
- HIPAA-compliant environment (no visible PHI, no shared workspace during calls).
- Wellbox provides a computer and headset. You provide the workspace and internet connection.
Schedule:
- Training (Weeks 1): 9:00 AM 4:30 PM Eastern Time, MondayFriday. Full attendance mandatory.
- Ramp-Up and Ongoing: 8 hours/ day, MondayFriday, hours may be worked between 8:00 AM 6:00 PM in the patient’s time zone.
- This is a full-time, structured-hours role requiring 40 hours weekly. Flexibility in start/stop time is limited by the 8:00 AM 6:00 PM window.
Compensation & Benefits:
- Pay: $22/hour during training; $22/hour + monthly bonus opportunities post-training.
- Medical, dental, vision, life insurance: Eligible after 60 days.
- PTO: 15 days/year, accrues after 60 days.
- 401(k): Eligible after 90 days; Wellbox matches up to 4%.
- Paid holidays, HSA, accident, disability, and critical illness coverage also available.
If the description above energizes you and you see yourself thriving in a structured, metrics-driven, patient-focused calling environment, we would love to connect. This work directly improves outcomes for chronically ill patients, and the coordinators who do it well find it genuinely meaningful.
