Responsible and accountable for the provision of quality palliative care to patients enrolled in the palliative telehealth program including collaborating with the palliative care teams at each site and primary medical teams to facilitate care. Facilitates improving patient outcomes by assessing and triaging patient needs through telehealth platform and overseeing the care provided by palliative care teams. Manages operational aspects of technology platform marketing quality improvement data management and analysis related to outcomes and performance. Serves as a representative for the telehealth program at outreach events and other venues for promotion.Primary Duties and Responsibilities
- Champions changes and acts as a liaison when implementing new programs to improve system processes and the quality of patient care.
- Contributes to the achievement of established department goals and objectives and adheres to department policies procedure quality standards and safety standards. Complies with governmental and accreditation regulations.
- Counsels associates effectively and collaborates with appropriate manager/director to utilize the disciplinary process.
- Demonstrates effectiveness in making independent decisions when necessary and in providing/obtaining assistance and consultation when appropriate.
- Ensures appropriate staffing and management of technology resources for the telehealth program.
- Investigates and follows through on customer complaints and incidents and appropriately communicates to management.
- Leads team collaboration efforts to serve and comprehensively manage the full circle of care for the Telehealth patient population.
- Monitors program to assure an environment that is conducive to the physical spiritual and emotional well being of the patient and to the development of staff.
- Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
- Provides input for evaluating palliative care clinicians at each site related to their role in the telehealth program.
- Provides input to budget preparation. Assists in monitoring budget compliance justifying any variances.
Minimal Qualifications
Education
- Bachelor’s degree Bachelor’s Degree in Nursing required and
- Master’s degree Master of Science in Nursing preferred
Experience
- 10+ years Related clinical experience in clinical setting caring for older adults required
Licenses and Certifications
- RN – Registered Nurse – State Licensure and/or Compact State Licensure An active RN license in the District of Columbia or State of Maryland. Upon Hire required and
- Candidate must then secure licensing for both DC and/or Maryland within one month of hire within 30 Days required
Knowledge Skills and Abilities
- Management organization and leadership skills.
- Analytical skill/ability to interpret statistical and financial reports design control mechanisms and monitor program performance.
- Ability to direct coordinate and manage independent decisions consistent with policies/procedures/standards.
- Excellent communication skills.
- Ability to identify and resolve customer relation problems.
- Analytical ability to identify and resolve operational problems.
- Excellent verbal and written communication skills.
- Basic computer skills required Proficient in Microsoft Office products.
This position has a hiring range of
USD $74,214.00 – USD $134,596.00 /Yr.
In addition to your salary, MedStar Health offers a comprehensive healthcare package (including medical, dental and vision subject to eligibility requirements) and other benefits. The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by MedStar Health. MedStar Health is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
The hiring range is the range MedStar Health, in good faith, believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on work experience, education and/or skill level, etc. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in MedStar Health’s sole discretion unless and until paid and may be modified at MedStar Health’s sole discretion, consistent with the law.
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
- Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C. region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health entities that are federal government contractors are Equal Opportunity and Affirmative Action employers. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health’s policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
