RN Telephone Triage – Methodist Medical Group Clinic – FT Day

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The RN serves as a consistent care coordinator through out the continuum of care for patients entering or within our health system. Assesses the physical, psychological, and social needs of the patient, and improves the care experience for the patient and their family. Responsible for the nursing care of patients in a clinical/office setting. Coordinates communication with providers on behalf of the patient. Meets the needs of the patient in relation to education, screening, prevention and follow-up care. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The RN serves as a consistent care coordinator through out the continuum of care for patients entering or within our health system. Assesses the physical, psychological, and social needs of the patient, and improves the care experience for the patient and their family. Responsible for the nursing care of patients in a clinical/office setting. Coordinates communication with providers on behalf of the patient. Meets the needs of the patient in relation to education, screening, prevention and follow-up care. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Assesses the physical, psychological, and social needs of the patient, and improves the care experience for the patient and their family.
• Creates a seamless flow through the health system to facilitate the patient’s care.
• Develops and coordinates education, resources, and activities that provide understanding and support for patients and families.
• Maintains reliable systems to document, track and monitor patient data.
• Performs clinical procedures within the scope of nursing practice and clinical training.
• May perform telephone duties within the scope of RN role.
• Performs other job functions as assigned or requested.

Education/Formal Training Requirements

• Required – Associates Degree Nursing
• Preferred – Bachelor’s Degree Nursing

Work Experience Requirements

• Required – Registered Nurse 0-1 years
• Preferred – Clinical nursing 1-3 years

Licenses and Certifications Requirements

• Required – BASIC LIFE SUPPORT – American Heart Association
• Required – Registered Nurse Tennessee – Tennessee Board of Nursing
• Preferred – Preferred: Certification in clinical specialty

Knowledge, Skills and Abilities

• Knowledgeable of system’s health resources in order to navigate the patient to appropriate care.
• Must have excellent verbal and written communication skills, a desire to problem solve, and strong conflict resolution abilities.
• Strong computer skills.
• Must be a role model in customer service and patient care.
• Displays sensitivity and compassion.

Supervision Provided by this Position

• There are no supervisory roles assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work – exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.
• Ability to handle and administer medications, vaccinations and immunizations as needed.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.