We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Health Coach engages Medicare members through phone, text messaging, and other approved digital channels to promote positive health outcomes. Using comprehensive assessment, motivational interviewing, education, behavior-change expertise, and individualized intervention planning, the Health Coach helps members address complex barriers to care, improve medication adherence, complete preventive health activities, and better manage chronic conditions.
The role uses advanced coaching techniques, critical thinking, clinical knowledge, and independent judgment to support members with complex health needs. The Health Coach partners with members, providers, pharmacies, caregivers, and internal teams to support personalized care plans, member engagement, self-management skills, and sustained health improvement while meeting quality, compliance, documentation, and productivity expectations.
Required Qualifications
- Three or more years of healthcare, health coaching, care management, case management, wellness coaching, or related field, including experience supporting individuals with chronic conditions, preventive care, medication adherence, or health education.
- Experience using Microsoft Office, web-based applications, and multiple business systems while communicating with members and documenting interactions.
- Must have HIPAA compliant workspace and ability to hard-wire connect to the internet
Preferred Qualifications
- Healthcare license or certification, such as RN, LPN, MSW, LCSW, CDE, RD, or equivalent.
- Managed care or Medicare experience.
- Experience supporting HEDIS, Stars, medication adherence, chronic conditions, multiple barriers to care, or complex health management needs.
- Experience developing individualized coaching plans, care plans, or behavior-change strategies.
- Experience coaching high-risk or chronically ill populations in a managed care, population health, or value-based care environment.
- Bilingual or multilingual skills
Education
Associate's degree or an equivalent combination of education and relevant experience required; Bachelor's degree preferred
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 – $102,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 11/10/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Additional Information
Company: CVS Health
Location: Ohio, Georgia, Virginia, West Virginia, Pennsylvania, Tennessee, Kentucky
Salary: $46,988.00 – $102,000.00 per year
Job ID: R1088230
Specialties: Managed Care, Population Health, Case Manager, Care Manager, HEDIS
Required Licenses: RN, LPN/LVN
Experience Level: No Experience
