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Exemption Status:

Non-Exempt

Hiring Range:

$28.14 – $41.12Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

830am to 5pm

Shift:

1 – Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 – 3834 ATRX Pharmacy

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position supports a multidisciplinary clinical team by delivering high-quality, patient-centered care through remote modalities. This role emphasizes clinical triage, ongoing patient follow-up, medication education, and adherence support across diverse patient populations. Also conducts lifestyle and behavioral assessments to promote safe, effective care, optimize outcomes, and ensure alignment with established clinical protocols and care plans.

Major Responsibilities: 

• Conduct telephonic and video-based patient triage to assess symptoms, medication tolerance, and clinical concerns.
• Perform structured side-effect assessments and escalate findings to appropriate clinical staff as needed.
• Complete nurse visits focused on medication administration education (including injectables) and lifestyle/behavioral assessments.
• Provide comprehensive patient education on medications, side-effect mitigation strategies, lifestyle interventions, and program requirements.
• Support pre-initiation workflows, including baseline assessments, laboratory coordination, and pharmacy/provider collaboration.
• Participate in ongoing patient monitoring, including safety labs, refill timing, and insurance or authorization requirements.
• Respond to patient communications via phone, secure messaging, and other approved channels within established service-level timeframes.
• Coordinate care and communicate patient updates with clinical, administrative, pharmacies, payers, and external providers.
• Document all clinical encounters, assessments, and communications accurately and timely within the EMR, ensuring compliance with protocols.
• Participate in team meetings, case discussions, quality improvement initiatives, and virtual visits while maintaining a secure, private workstation environment.

Position Qualifications:
License/Certification/Education:
Required:

• Current and active LPN license

Experience/Skills:
Required:

• Minimum 2 years of clinical experience (ambulatory, primary care, specialty, or telehealth preferred)
• Strong communication and patient education skills
• Ability to work independently in a remote environment
• Proficiency with telehealth technologies and remote patient communication

Preferred:

• Experience supporting patients with chronic disease management
• Clinical patient triage and symptom assessment evaluation
• Familiarity with electronic medical record systems, preferably Epic

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.